Out when we delivered?
If one of our drivers has tried to deliver to you or your business, but missed you, you will receive a card explaining that
If one of our drivers has tried to deliver to you or your business, but missed you, you will receive a card explaining that our driver has tried to deliver a parcel for the first time. We automatically attempt to re-deliver your items the following working day (Monday to Friday).
If you wish to request a further re-delivery attempt, or if you wish to collect your item(s) from our depot, you can make the necessary booking here.
When collecting a parcel from us, please ensure that you have full identification when collecting your parcel. Parcels will not be handed over without the correct identification or authorisation.
The ID required is:
- Passport or Driving Licence
- Proof of Address
- Your Delivery Attempt Card